SHOP FAQs

  • All major credit cards and Paypal are accepted forms of payment.

  • We take your security and privacy very seriously. That's why we use SSL certificates to encrypt all data on our website. Additionally, our website offers HSTS (HTTP Strict Transport Security), further enhancing security by encrypting all content served during sessions and only allowing access to the website via HTTPS. So you can be confident that your data is safe and secure with us.

  • Thank you for choosing our store! We want you to be completely satisfied with your purchase.

    Apparel and accessory items are made to order and final sale, unless received damaged or defective. Please refer to the size chart on each product page before ordering, as we are unable to offer returns or exchanges for sizing issues. If your item arrived damaged or defective, please contact us at support@simonewilliams.me within 7 days of delivery with photos of the item and its packaging, and we'll arrange a replacement. If a replacement isn't available or you'd prefer a refund, we're happy to accommodate that instead.

    Candle and body butter purchases are final and cannot be returned or exchanged, unless received damaged. If your item arrived damaged, please contact us at support@simonewilliams.me within 7 days of delivery with photos of the damage, and we'll arrange a replacement. If a replacement isn't available or you'd prefer a refund, we're happy to accommodate that instead.

    Perfume oil can be returned or exchanged within 14 days of receipt if the safety seal is unbroken. If your perfume oil arrived with a broken seal due to shipping damage, please contact us within 7 days of delivery with photos of both the item and the outer packaging. Claims are reviewed on a case-by-case basis, and approved claims will be resolved with a replacement.

    Incense can be returned or exchanged as long as the original packaging is intact and undamaged.

    Shipping fees for all returns or exchanges are the customer's responsibility. If a refund is issued, shipping fees will be deducted from the refund amount. For approved damage claims, we will cover the cost of shipping the replacement item.

    If you have any questions about your order, please contact us at support@simonewilliams.me and include your order number in the subject line.

    Thank you for your trust in us!

  • When you provide your email and/or phone number, you will receive consistent updates regarding the status of your order.

  • This depends on what you've ordered.

    Apparel and accessory items are made to order and sent directly to processing and shipping as soon as your order is placed. Once this process has started, it's not possible to change or cancel the order, so please review your selections carefully before completing your purchase.

    Candle, incense, body butters, and perfume oil orders are fulfilled by us directly. If you need to change or cancel one of these orders, please contact us at support@simonewilliams.me within 24 hours of placing your order, and we'll do our best to accommodate your request before it's prepared for shipment.

  • When you buy a physical, digital, or service product, you will receive an email automatically 14 days after your order is fulfilled. You can leave a 1500-character written review for each item in your order and a rating between one and five stars.

    If your order contains multiple products, you'll only receive one email but can review each product individually. You have 120 days to review your purchase. If you delete a product, it can’t be reviewed.

  • If you believe you were incorrectly billed, please submit an inquiry to billing@simonewilliams.me and include the order number in the subject line.

    For any other inquiries, including returns/exchanges, product information, and fulfillment times, please contact support@simonewilliams.me and include the order number in the subject line.

  • We believe in paying it forward and giving the disadvantaged opportunities to live a fulfilled life. We don’t do it alone. Annually, a percentage of all sales, including yours, is donated to a woman-owned charity or those that offer services to better women's lives.

  • S|W loves keeping customers in the loop with all the latest updates on upcoming sales, promotions, and new product drops. We understand that your inbox can get cluttered with numerous promotional emails. We promise only to send emails that are beneficial to you. We aim to keep you informed and up-to-date so you don't miss out on fantastic offers. However, if you ever decide to no longer receive news and discounts from us, you can easily unsubscribe by clicking the link at the bottom of the email message.

    We take your security and privacy very seriously. That's why we use SSL certificates to encrypt all data on our website. Additionally, our website offers HSTS (HTTP Strict Transport Security), further enhancing security by encrypting all content served during sessions and only allowing access to the website via HTTPS. So you can be confident that your data is safe and secure with us.

 PHOTOGRAPHY FAQs

  • A non-refundable deposit is due at the time of booking. The price is 50% of your package fee. This deposit is to solidify a date and time. If you cancel last minute, I could have likely booked someone else in your slot. No date and time are guaranteed until a deposit is paid. This is a benefit to you (the client), and me. In cases of poor weather conditions or you fall ill, your deposit will be put towards one re-schedule that needs to be booked within 60 days of the original session date. Cancellations for any other reason will forfeit your deposit.

  • Payments can be made via Venmo, PayPal, CashApp, Zelle, or good old-fashioned cash.

  • The remainder of your balance + travel fee (if applicable) is due immediately at the end of our session. No images will be released until the final payment is made.

  • Multiple items are factored into the package price: length of time for the session, maintenance of equipment, travel to the location, editing time, and consultation with the client.

  • Yes. Every session you book with me will require a signed contract before any work is done. This is a great way for you to reference everything we have agreed to.

  • No.

  • Each package has a set amount of images; for any additional images, there is a $5 per image fee. (You are not charged for time spent editing each additional image).

  • Yes, there is retouching. I ensure the images don’t look too edited and you look the most natural. Please notify me if there are certain scars or blemishes on the body that you would like to remain in the photo. Some of us are proud of our scars that tell stories of our life’s journey, so why hide them? I am fine either way.

  • Within 24 hours after your shoot, you will receive proofs to choose from of the best images. After you have selected your images, it will take 7-10 business days to receive the final edits via WeTransfer. You do not need an account to retrieve the photos. They are delivered directly to your inbox. Once you click the WeTransfer link in your email, you can download the files. These files will only be available for 7 days, so make sure to backup your images.

    *There is an additional $75 fee for rush jobs with a 3 - 5 business day turnaround time.

  • I sometimes use images from past shoots on my social media and website. If you are uncomfortable with your images being displayed, they will need to be explicitly mentioned in the contract.

  • No worries. Before our session, we will discuss your vision, concerns, and hang-ups, and I will answer all your questions. After I know what you are looking for, I will forward you a mood board of suggested tips and ideas.

  • It’s best to wear clothes that look best for your body type, close to the neckline, solid colors or muted tones, and similar tones for your top and bottom. Avoid garments with short sleeves and bottoms unless it’s a fashion shoot with pre-determined pieces. If wearing nail polish, it is best to ensure it is well-kept. Otherwise, no polish is preferred. For women, it’s important to shave your face. When wearing foundation, the camera lens is sensitive and can pick up facial hair. Removing unwanted facial hair adds much time to the editing process. If you have bangs, ensure it doesn’t hang too low over the brow. Otherwise, your eyes won’t be illuminated. Make sure your skin is moisturized. Regardless of the hue, the camera will pick up if “ash” is present. If it is a group photo, everyone should wear similar colors. The focus should be on you and your crew. You all are the stars of the show!

  • Definitely! Your safety and comfort are of utmost importance. Plus, it’s great to have a cheering partner if they don’t put “bunny ears” in your photos!